Benefits
What Is Covered?
- Hardware Services for Defects or Consumed Battery
- Services for Accidental Damage from Handling (“ADH Service”)
- Technical Support
How to get AppleCare+?
- Select AppleCare+ on Product Page before checkout, or
- On the Checkout page, "check the box" to add AppleCare+
Frequently Asked Questions
1. What is AppleCare+? - AppleCare+ offers comprehensive service and support from Apple experts, allowing most issues to be resolved in a single call. If repair or replacement is needed, convenient service options are available. Enjoy direct access to Apple experts via chat or phone, with 24/7 priority support through getsupport.apple.com.
2. How to add AppleCare+? - AppleCare+ purchased through the Shopee’s Apple Flagship Store must be checked out together with the physical device in a single transaction. Once the order status is marked as delivered, all successful AppleCare+ purchases will be activated within 3 working days. Please reach out to our customer service if your AppleCare+ is not activated by then.
3. What are the key features (period of coverage, hardware coverage, software support) of AppleCare+? 4. Cancellation of AppleCare+ Purchased from Shopee’s Apple Flagship Store (1) If you cancel within thirty (30) days of purchase of the AppleCare+, you need to cancel the AppleCare+ via Shopee’s Apple Flagship Store’s customer service. You will receive a full refund less the value of any benefits provided to you under the AppleCare+ (2) If you want to cancel thirty (30) days after purchase of the AppleCare+, a) Call AppleCare+ Support Team at 800-186-1087; or b) Send written notice to AppleCare Administration, Apple South Asia Pte. Ltd. of 7 Ang Mo Kio Street 64, Singapore 569086. Please provide your Covered Device’s serial number, your AppleCare+ Agreement Number, your AppleCare+’s original proof of purchase, and contact information. You will receive a pro-rata refund of the AppleCare+’s original purchase price, less the value of any benefits provided to you under the AppleCare+. Your AppleCare+ will be cancelled upon receipt of notice. 5. For matters related to AppleCare+ benefits, you can reach out via - getsupport.apple.com
- Within Singapore: 800-186-1087
- Outside Singapore: (65) 6972-5171
T&Cs More details here: https://www.apple.com/sg/legal/sales-support/applecare/applecareplus/