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Scheduled Delivery is designed to allow you to choose the exact day and time slot for your Shopee Supermarket delivery so that you will always know when to expect your groceries, especially Fresh Produce like fruits, vegetables, and other chilled or frozen products. Find out more about Supermarket Fresh Produce here.

Scheduling Your Delivery

When you check out on Shopee Supermarket, here's how to schedule your delivery:

1. Add your Shopee Supermarket items to cart and proceed to checkout

2. Pick a delivery date - you can schedule up to 7 days in advance, any day of the week

3. Choose your preferred time slot

4. Indicate whether drivers are allowed to leave at doorstep in case you are not home

5. Confirm your order

Available Time Slots

• 8am – 12pm

• 12pm – 3pm

• 3pm – 6pm

• 6pm – 10pm

📢 More time slots are coming soon! 

Changing Your Delivery Slot

You may reschedule to a later delivery time slot on the app before the seller has arranged the shipment, subjected to slot availability. 

There's no small-order fee, and no hidden surcharges.

Receiving Your Order

You should be home to receive your Supermarket Fresh delivery. If you know you'll be out, select "Allow to leave at doorstep" when placing your order (or let our delivery partner know if it's already out for delivery), and your items will be left at a suitable spot outside your home.

Before leaving anything at your door, the driver will always do their due diligence to make sure you are not home by

• Messaging you on WhatsApp when your order is out for delivery

• Calling you at least once when the driver is reaching your address 

• Ringing the doorbell or knocking on your door 

If "Allow to leave at doorstep" isn't selected and you're not home, the delivery won't go through — your order will be refunded instead. If this happens often, it may affect your delivery fees on future orders, so it's worth turning the option on if you're not always around.

Tracking Your Delivery

You can track your delivery status anytime in the Shopee app, and you'll get an automated WhatsApp message once your order is out for delivery.

1. Are there any surcharges and/or hidden fees? 

The delivery fee shown at checkout is all you pay.

2. Do I need to be home to receive my delivery? 

You should be home during your selected time slot. If you know ahead of time that you won't be around, select "Allow to leave at doorstep" when placing your order so that the delivery will be successful. 

3. What happens if I miss my delivery and haven't selected "Allow to leave at doorstep"? 

The delivery will be unsuccessful, and your order will be refunded. Repeated missed deliveries without this option selected may affect your delivery fees on future orders.

4. Can I reschedule my delivery time slot? 

You can reschedule your delivery directly in the Shopee App (Me > To Ship > Select Order > Change Delivery Time), as long as shipment has not been arranged. Please note that you can only move your delivery to a later date or time slot - earlier timings are not available.

5. What can I do if my Supermarket delivery is late?

You can reach out to SF Express (our delivery partner) to check on the status of the delivery once the order is out for delivery. 

Email: cs1_sg@sf-express.com

Contact number: 1800 311 1111

They will strive to reach you as soon as possible. If you will not be home to receive the order and would not want the Driver to leave the order at your doorstep, the delivery will not be successful and your order will be refunded. 

6. Can I track my Supermarket Fresh delivery? 

Yes, you will be able to track the order on the Shopee app. You will also receive a WhatsApp message when your order is out for delivery, and the driver will also call you when they are reaching. 

7. Will Shopee Supermarket orders be fulfilled together with my other Shopee orders?

No, your other Shopee orders will not be delivered via Scheduled Delivery.

8. Can I exchange a Fresh item instead of getting a refund? 

We'll process a refund rather than an exchange for any Fresh product found to be unsatisfactory.

9. Can I cancel my order after placing it?

Yes, as long as shipment has not been arranged yet. Once shipment has been arranged, it can no longer be cancelled. 

10. Can I change the items in my order after placing it?

Once your order is placed, you won't be able to remove items from it.

We're working on a feature that will let you add items to an existing order — as long as it hasn't shipped yet — so you won't need to place a separate order if you want to buy more. Stay tuned!