Welcome to the Shopee Partner Voucher Management Center (the “Portal”). This Shopee Partner Voucher Terms and Conditions (“Voucher T&Cs”) is intended to cover the activities provided by Shopee to Sellers in the Portal including topping up your portal balance and allowing you to purchase and create Shopee vouchers that would be made available to Shopee’s Buyers (“Services”). Any new features added to or amending the Services shall also be subject to these terms and conditions.
We reserve the right to (a) refuse to provide you access to the Portal, our Services or to create an Account for you for any reason; and/or (b) change, modify, suspend or discontinue all or any part of this Portal or the Services, temporarily or permanently, at any time or upon notice as required by local laws. We may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. We may also impose limits on certain features or restrict your access to any part of, or the entire, Portal or Services in our sole discretion and without notice or liability.
By using the Portal, our Services or registering for an account in the Portal, you agree to be bound by these terms and conditions including those additional terms and conditions and policies referenced herein, on our Portal and/or linked hereto, and all applicable terms and conditions and/or Shopee policies (“Shopee Policies”), which are incorporated by reference. Any terms used in this Voucher T&Cs that are not defined here will have the meanings given to such terms in the Shopee Terms of Service and/or the applicable Shopee Policies. In the event of any discrepancies between the terms in the Shopee Policies and this Voucher T&Cs, this Voucher T&Cs shall prevail.
Shopee may modify this Voucher T&Cs at any time by posting the revised terms and conditions on this Site which may be accessible via the link provided to you. Your continued use of the Portal after such changes have been posted (regardless of whether you have reviewed such changes) shall constitute your acceptance of such revised Voucher T&Cs. Shopee may (but shall not be obliged to) notify you that a change to the Voucher T&Cs has been made, and you should keep yourself updated as to whether any such changes have been made, and the content and effect of such changes.
You are responsible for supplying and authorizing access to your Account to your authorized personnel, for controlling which of your personnel may register for, create or access an Account on the Portal (and promptly revoking such access where a person is no longer authorized), and for ensuring that any person operating your Account on your behalf has full power and authority to do so on your behalf. You are fully responsible for all activities that occur under your Account. We shall not be liable for any loss or damage arising from any actual or alleged unauthorized use of or access to your Account. We shall also not be liable for any loss or damage to the extent caused by your failure to comply with this Voucher T&Cs.
Portal Balance
Top-Up Process: You may make prepayment to your portal balance and use such prepaid funds to purchase Shopee vouchers through the Portal. Any prepayment shall be subject to Shopee’s review, and you shall be required to submit a request to make prepayment to us (“Prepayment Request”). If your Prepayment Request is approved by Shopee, you shall be issued an invoice and shall make payment in accordance with the payment methods indicated in the invoice. Proof of payment shall also be submitted through the Portal for the purpose of Shopee verifying such payment. Subject to the successful verification of the proof of payment by Shopee, the applicable prepayment amount shall be reflected in your portal balance within eleven (11) working days from such verification.
Top-Up Eligibility and Rejection: We may determine your eligibility to make prepayment to your portal balance (if available) and may reject any prepayment, with or without notice to you, at any time and for any reason, including your failure to comply with this Voucher T&Cs.
Portal Top-Up and Unlimited Drawdowns: Upon successful top-up of your portal balance, you shall be eligible for unlimited drawdowns, subject to the terms of this Voucher T&Cs and to the Drawdown Period.
Drawdown Period: The drawdown period (the “Drawdown Period”) shall be limited to six (6) months from the date on which the funds are reflected in your portal balance. Any drawdowns requested after the Drawdown Period shall not be processed.
Forfeiture of Unused Balance: Any portal balance that has not been drawn down by the end of the Drawdown Period shall be automatically forfeited. No refund shall be issued for any forfeited amounts.
No Refunds: Once a top-up has been made, no refunds shall be processed for the top-up amount, any unused balance or any expired voucher for unused balances or expired vouchers.
No Balance Withdrawal: You shall not be permitted to withdraw any balance from your portal once it has been topped up. All funds must be used to purchase and create vouchers within the Drawdown Period.
Voucher Application and Management
Voucher Orders: In placing an order to create Shopee vouchers through the Portal (“Purchase Order”), you shall provide such information as requested by us, including but not limited to (i) type; (ii) quantity; (iii) denomination; (iv) (as applicable) delivery information (i.e. name and email address of the recipient); and (v) redemption and validity period of such Shopee vouchers (“Purchase Instruction”). Funds in your portal balance may only be used for the purpose of purchasing Shopee vouchers, and the value of Shopee vouchers that you may purchase shall be limited to the funds available in your portal balance at the point of submitting the Purchase Order.
Voucher Order Processing: Once a Purchase Order has been submitted on the Portal, no changes to or cancellation of the Purchase Order shall be allowed. Notwithstanding the foregoing, a Purchase Instruction shall not be binding on Shopee unless and until it is confirmed on the Portal or by Shopee, and we reserve the right, at our sole discretion, to accept or reject any Purchase Instruction. Each Purchase Order shall deduct the total value of the Shopee vouchers purchased from the prepaid funds in your portal balance once the processing of the Purchase Order is successful, and the corresponding Shopee vouchers shall be credited to your account in the Portal within five (5) working days from the date the applicable Purchase Order is approved by Shopee.
Voucher Validity: Once a voucher is issued, it shall be valid for a period (the “Redemption Period”) of up to six (6) months from the date of issue, or such shorter period as may be specified in the Purchase Instruction. During this period, the voucher may be redeemed. No replacements shall be provided for expired or unused vouchers. Any vouchers that have not been redeemed by the end of the Redemption Period shall be forfeited automatically and shall not be refunded, and no extension of the Redemption Period shall be allowed.
Voucher Application Restrictions: Shopee reserves the right to restrict the application of vouchers for selected products at any time and at its sole discretion, including by excluding certain products from voucher redemption.
Voucher Terms and Conditions: All Shopee vouchers purchased, created and made available to the Buyers pursuant to this Voucher T&Cs shall be subject to Shopee’s Voucher Terms and Conditions and all applicable Shopee Policies.
Distribution of Vouchers: Once the Shopee vouchers are credited to your account in the Portal, you shall be solely responsible for distributing the Shopee vouchers to the applicable end users. You may establish additional terms and conditions governing the use of the Shopee vouchers by such end users, provided always that such additional terms and conditions do not conflict with this Voucher T&Cs. You shall be accountable for ensuring that the end users comply with this Voucher T&Cs and such additional terms and conditions as are applicable when redeeming and/or using the Shopee vouchers.
Misuse of Vouchers: In the event that Shopee is made aware or believes that end users have obtained and/or are using the Shopee vouchers in a way that is in violation of this Voucher T&Cs and/or any other applicable terms, you agree that Shopee shall not be liable in any way for any resulting losses or claims arising from Shopee’s rejection and/or voiding of the usage of such Shopee vouchers. For the avoidance of doubt, Shopee reserves the right, at its sole discretion, to reject and/or void the usage of Shopee vouchers for transactions on the Shopee platform pursuant to this clause.
All vouchers purchased (“Vouchers”) will be delivered to the Customer by the Shopee Partner Voucher Management Center