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[Account Safety] How do I ensure that I am shopping on Shopee’s official platform?

To ensure that you are shopping on Shopee’s official platform, please refer to the following guidelines:


Shopee Official Website

When accessing Shopee via web browsers, please ensure that the link shown on the browser is https://shopee.sg/  

Shopee official website

Shopee Official App

When downloading the Shopee application onto your mobile device, please note that there is only one (1) official Shopee application, which is also used for ShopeePay and ShopeePay Vouchers.

 

You can determine if the application is genuine by ensuring that: 

  1. The application is downloaded via official app stores such as Apple App Store, Google Play Store, and Huawei App Gallery.
  2. The developer’s name for the application on the official app stores is as follows:


  1. iOS official application

iOS Shopee application

  1. Android official application

Android Shopee application

 

You may also encounter the Shopee Partner application on the official app stores:

 

Shopee Partner application

 

Do note that the Shopee Partner application is only for the use of our ShopeePay Merchants.

 

⚠️Note

Do not download applications as APK (Android Package Kit) files, which are application installers, from third-party websites or applications that use the Shopee name and have suspicious developers. Shopee will NEVER ask its users to download any APK files.

 

You can contact our Live agent via chat feature on the Shopee App for more information by going to the Me tab > Chat with Shopee.

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