Hi, how can we help?

1. Before you complete your Shopee order

You can simply raise a return/refund request in your Shopee App.

If it is a full refund, your corresponding SPayLater transaction and applicable processing fees will not be billed.

If it is a partial refund, the remaining payable amount will be billed. Applicable processing fees will be recalculated based on the new checkout total.

2. After you have completed your Shopee order

You will have to raise a return/refund request through Shopee Customer Service.

If the refund is successful, the refund amount will be first used to offset your current SPayLater outstanding bill. We will then credit any excess refund amount into your ShopeePay wallet within 7 working days.

If you do not have a ShopeePay wallet, we strongly recommend that you activate your ShopeePay account.

⚠️Note

Late payment charges and/or processing fees are not offset by the refund and must still be paid by the upcoming bill due date

For more information, kindly refer to our updated SPayLater Terms of Service.