Hi, how can we help?

If you did not receive your verification code or One-Time Password (OTP) via SMS, it could be due to 2 reasons:

1. Network or connectivity issues

Try the following steps below :

1. Restart your phone
2. Enable/disable your airplane mode
3. For dual sim phones, you can try changing the default telecom carriers
4. Use an alternative mobile number that's not connected to any Shopee account and is not your current service provider.
5. If you have no alternative number, kindly contact your service provider for further checking.
6. Check that your phone line signal is full.
7. Resend a verification code. 
8. Switch off your mobile phone, remove and reinsert your SIM card, and switch on your phone again. Then, make another request for a verification code.

⚠️Note

1. Receiving OTP depends on your network/telecom traffic. 
2. Make sure you have verified your mobile number to receive a verification code.
3. If you still do not receive the OTP after trying the steps above, please try basic troubleshooting techniques.
4. If you still do not receive the OTP after trying both steps provided above and basic troubleshooting, you may have reached the maximum request limit.

2. Account is linked to another phone number

Check your profile information to ensure that the correct phone number is linked to your Shopee account.

Should the issue persist, you can contact our Live agent via chat feature on the Shopee App with the following information ready :

1. Shopee username 
2. Date and time when the issue occurred
3. Phone model and version (Android or iOS)
4. Service provider
5. Last known page where verification code was requested (e.g during password reset, updating bank account details, etc)

To reach out to our live chat agent, you can go to the Me tab > Chat with Shopee.