Hi, how can we help?

Shopee will automatically cancel your order if: 

1. You did not complete payment within the specified time limit after placing your order.
2. The seller did not adhere to the shipping deadline set for their product.
3. Your parcel was declared as lost / damaged in transit.

Sellers are required to ship out orders within their Days to Ship (DTS) period, excluding weekends and public holidays. DTS can range from 2 to 3 days, depending on the type of products. 

To check your order’s shipping deadline, go to To Ship under My Purchases via the Me tab on Shopee App > Check the ship-by date under your order.