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You can top up your ShopeePay balance with the following payment methods:

• PayNow
• Credit/debit card 
• eGIRO (Linked Bank Account)
• Mari Savings Account

To top up your ShopeePay balance, select ShopeePay Wallet on the homepage > Select Top Up > Input payment amount and select Payment to view payment methods > Select preferred payment option and Confirm > Select Pay Now to complete payment.

If you encounter problems with topping up your ShopeePay balance, it is likely that a payment issue has occurred. Contact us with the Transaction ID. You can find it by selecting the failed Top up transaction under Last Transactions > COPY.

Credit/debit card top-up fee:

Effective 30th May 2024, administrative fee will not be imposed to all top-up transactions.
For example, if you wish to top up $10, you will only be charged $10 on your debit/credit card.

Auto top-up

Set up auto top-up to ensure that you’ll always have sufficient funds in your ShopeePay account.

To set up Auto top-up, Select ShopeePay balance on the Shopee App homepage > Select ShopeePay Settings ⚙ > Select Auto Top Up Settings > Set value for When Balance Falls Below > Set value for Top Up Amount > Select Payment > Select your preferred Top Up method > Select Confirm > Select SAVE.

⚠️ Note

• Balance limits - ShopeePay lets you top up a balance of up to SGD 1,000 for unverified accounts, and up to SGD 5,000 for verified accounts.
• Once your account is fully verified, your ShopeePay wallet will be upgraded to ShopeePay PLUS and enjoy a higher wallet balance limit up to SGD 5,000.
• Your ShopeePay balance should reflect the top-up amount immediately after payment is verified. However, it is also normal for short delays. 
• Funds topped up with PayNow, local debit card, and eGIRO linked bank account are transferable, withdrawable and can be used for payments. 
• Funds topped up with Credit Card and foreign Debit Card can be used for payments, but are non-transferable and non-withdrawable.
• You can contact our Live agent via chat feature on the Shopee App if you don’t see your topped-up balance reflected within 1 day
• To reach out to our live chat agent, you can go to the Me tab > Chat with Shopee