Hi, how can we help?

If you encounter technical issues on the Shopee App, such as problem loading pages, payment not processing, inability to add products to cart, or inability to send messages via Shopee Chat, try the following basic troubleshooting techniques:

Troubleshooting App issues

1. Close and re-open the Shopee App (force close the application if necessary).
2. Clear your Shopee App cache by going to the Me tab > Select the ⚙ Setting icon > Select About > Select Clear Cache.
3. Log out and log in to your Shopee account again.
4. Make sure your Shopee App is updated to the latest version.
5. For iOS, OS version should not be lower than iOS 10
6. For Android, OS version should not be lower than Android 4.1
7. Uninstall and reinstall the Shopee App.

Troubleshooting connectivity issues

1. If you are connected via mobile data, ensure you have a stable internet connection.
2. If you are connected via Wi-Fi, restart your modem or router to refresh the internet connection.
3. Turn your phone’s Airplane Mode on and off to reset your connection.

Troubleshooting device issues

1. Close all other running applications on your device.
2. Restart your device and log in to your Shopee account again after 1 to 2 hours.
3. Use a different device.

⚠️Note

In order to ensure optimal security and proper functionality of the Shopee mobile application on your device, please ensure that you upgrade the application to its latest version.

If the issue still persists, you can contact our Live agent via chat feature on the Shopee App along with a screenshot or screen recording to show the technical issue you’ve encountered.

You can go to the Me tab > Chat with Shopee.