Hi, how can we help?

Your ShopeePay account may be disabled due to the following reasons:

1. We received a request to disable your ShopeePay account because of a lost or stolen mobile phone.
2. Your account has been flagged for suspicious activities. 
3. Entering the wrong ShopeePay PIN number and/or Shopee account password for 3 times within half an hour will disable your account temporarily for 30 minutes. 
4. Entering the wrong ShopeePay PIN number and/or Shopee account password up to 5 times within 24 hours will cause your account to be permanently disabled.

⚠️Note

To reactivate your ShopeePay account, please reach out to our Customer Support via Live Chat by going to the Me tab > Chat with Shopee.