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[FAQ] About Orders and Cancellations
Here are some common enquiries on orders and cancellations:
- [Order Protection] What is Shopee Guarantee?
- [Order Protection] Does Shopee provide insurance for my order?
- [New to Shopee] How do I buy multiple products from different sellers in the same order?
- [Payment] How long do I have to make payment for my unpaid order?
- [Order Changes] Can I add more products to a paid order?
- [Order Cancellation] What happens if my order is cancelled by the seller?
- [Order Cancellation] Can I cancel my order?
- [Order Cancellation] Why was my order automatically cancelled by Shopee?
- [Return Refund] Receiving refund
- [Order Tracking] How do I check the status of
- [Order Tracking] Why is my tracking number not working?
- [Digital Products] How do I check the order status for Digital Products?
- [Order Tracking] How do I track my overseas order?
- [Order Tracking] How long will it take for me to receive my order?
- [Order Tracking] What should I do if the pickup for my order is unsuccessful?
- [Order Tracking] What should I do if I have not received my order after the Estimated Delivery Date?
- [Order Receipt] How do I check the proof of delivery for my order?
- [Order Receipt] How do I get a receipt for my orders?
- [Digital Products] What should I do if my Shopee e-voucher is invalid or fully redeemed?
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