Hi, how can we help?

You can get a refund if you paid more than required, such as in these situations:

1. Your ShopeePay balance was deducted more than once
2. You filled in the wrong payment amount
3. You make a second payment after the first one is shown as failed on the merchant's system

⚠️Note

Before requesting for a refund, you may want to try troubleshooting to resolve the above mentioned issues.

1. If the ShopeePay merchant's system reflects Failure, restart your Shopee App to check if the transaction is updated in your transaction history.
2. If you see an error message, update your Shopee App before checking on your transaction status.

Here are 2 ways you can get your refund if troubleshooting fails:

1. Request for a cash refund from the ShopeePay merchant
2. Request a refund to your ShopeePay from our customer support team along with the information below.
3. All relevant Transaction IDs
4. Evidence from the ShopeePay merchant indicating the actual amount required and the amount they have received

The refund will be credited to your Refunds sub-wallet immediately upon review. 

⚠️Note

If the refund amount exceeds your ShopeePay balance limit, remaining funds will be deposited into your bank account.