Hi, how can we help?

There are a few reasons why the tracking number for your order is not working:

• The logistics partner or seller has provided the wrong tracking number 

• The tracking number has not been updated on the logistics partner’s tracking website yet

• A system error has occurred on the logistics partner’s tracking website 

When this happens, you may reach out to the seller directly via Shopee Chat to track your order’s delivery status or request for the right tracking number.