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Users can save Promo Codes in the form of Vouchers in their Voucher Wallet, or apply promo codes from out-of-app platforms (e.g. a Shopee Promo Code retrieved from partners such as Shopback).

If your promo code isn't working, it may be because its terms and conditions haven't been met (e.g. limited redemption, validity expired, redemption period, minimum spend, for specific shops or collections, etc.). 

You can check the promo code’s terms and conditions from the T&C on the bottom right of each voucher. An example of the vouchers as below:

There are several reasons why a promo code may not work, including:

1. The code has expired.
2. The code has been fully redeemed.
3. The code is valid for New Users only.
4. Another new user reward has already been redeemed (only one can be redeemed).
5. The products in your shopping cart are not eligible for the discount.
6. Promotions have been temporarily disabled for your phone number.
7. You've never made a purchase before (including cancelled or refunded orders).

If the promo code is valid but still isn't working, please  contact our Live agent via chat feature on the Shopee App by going  Me tab > Chat with Shopee for further assistance.