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To claim for lost or damaged orders under J&T Express, you must raise a return/refund request and provide all the supporting evidence listed below:

You will be able to claim up to a maximum of $200, depending on your scenario. The claim must be made within 30 days from the date of delivery.

Lost parcel claims process:

1. If the signature on the J&T Express tracking site does not belong to you, please proceed to raise a return/refund request.
2. Select the reason code “Did not receive the order” and indicate under the remark that "the signature doesn't belong to me".

Damaged parcel claims process : 

1. If the evidence provided is insufficient, we may contact you to request additional evidence.
2. Please note that we will close the investigation and will not be liable for the damages if we do not receive any response within 2 working days after submission.