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You may reuse promo code under 3 conditions:

1. You cancel the order
2. Seller cancels the order
3. Order is being refunded

If your order has been cancelled without payment, the voucher code will be released back to your Voucher Wallet within 4 hours. Please try again after 4 hours to use the voucher again. 

However if your order had been paid but was refunded in full due to order cancellation or refund request has been approved, vouchers will be automatically released back to your Voucher Wallet within 4 hours as long as the voucher’s validity has yet to expire.