The Self-Collection shipping option may be unavailable due to the reasons below:
- The seller’s shop does not support Self-Collection shipping option
- The weight, sum of dimensions or order value of the parcel has exceeded SPX Express self-collection shipping limits shown in the table below:
Order Type (Local / Cross Border) | Collection Points / Pick Locker / SPX Locker |
|
Weight Limit | 6 kg |
Single side dimension limit | 40 cm |
Order Value Limit | $200 |
3. You have 2 or more uncollected parcels from Collection Points/Lockers within the last 120 days.
- If the Collection Points/ Lockers shipping option is unavailable to you due to uncollected parcels, it will become accessible after a period of 1 month.
- However, if you have uncollected parcels again after being reactivated from the above, the Collection Points/ Lockers shipping option will remain unavailable to you.
4. You have been reported for misconduct or inappropriate behaviour (such as rude, harassing, intrusive actions) by the collection point resulting in a revocation of your access to the collection point. Please note that you should not be taking photographs nor videos of collection points interior without permission.
⚠️Note
- If none of the reasons above applies to your order, please contact our Live agent via the chat feature on the Shopee App.
Don't hesitate to contact our chat agent via Shopee App. Go to the Me tab and select Chat with Shopee if you need further clarification