Hi, how can we help?

Returns & Refunds

Raising requests

[Return Refund] How do I request a refund for perishable goods?

Perishable goods are products that have short shelf life and may deteriorate quickly due to environmental factors (e.g. temperature, humidity). Examples include fresh produce, baked goods, cooked food, live products, chilled and frozen products, etc. You can raise a refund request as per usual for perishable goods.

Take note of the following return/refund conditions that applies to perishable goods:

  1. Perishable goods are non-returnable due to the nature of the products.
  2. The solution to refund requests of perishable goods should always be Refund Only. Even if you select Return and Refund, your request will still be reviewed by a Shopee agent for refund.
  3. For Shopee Mall orders, change of mind is not a valid return/refund reason for perishable goods due to the nature of the products. Buyers are advised to take this into consideration before making a purchase.
Was this article helpful?