To arrange a return pickup for bulky items under ZTO Asia, you need to ensure that the return parcel meets the following standard volume requirements:
⚠️ Note Any return parcel that does not meet these standards will not be entitled to bulky-item return under ZTO Asia. You will need to self-arrange the return instead. Learn more about posting your return parcel under self-arrange.
General process for bulky-item return:
To help us process your return faster, you may:
Shopee will not be liable for any damage to your return parcel due to improper packaging. Please take into account that your parcel may go through multiple touch-points during delivery (e.g., loading, unloading, sorting), and they should be adequately packaged to withstand the entire delivery cycle.