Reverse payment refers to payment that is required when an initially cancelled/lost order ends up being delivered successfully to the buyer. As no payment was made initially when the order was cancelled by the system, the buyer will need to make payment now since they’ve received the order.
You’ll need to make reverse payments during the following 3 scenarios:
If a seller has reached out to you for reverse payment or you’d like to make a reverse payment, kindly contact Shopee Customer Service for assistance.