Here are some common issues buyers face with redeeming rewards/gifts:
Read on to find out what you can do when facing these issues. If none of the above apply to you, contact Shopee Customer Service.
If you have points for redemption, but there are no available items to redeem, you can:
If you’re a Shopee Supermarket member, rewards/gifts are usually updated weekly on Wednesday. Redeem them as soon as possible as there is limited stock.
If you wish to get free shipping for your free gifts, you can:
Alternatively, you can check the shipping details for the free gift on its product page and pay for shipping, or see if the seller offers pickup options.
If you’re a Shopee Supermarket member, spend a minimum of $55 to enjoy free shipping. Checkout your free gift in the same shopping cart to save on shipping fees.