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How is Product Protection different from Shopee Guarantee and Warranty?
There are differences between Shopee Product Protection, Shopee Guarantee and Warranty. You can refer to the table below for further clarification.
Shopee Guarantee | Warranty | Product Protection | |
Scope | Item not received, item defective and/or damaged on delivery, seller delivered an item with the wrong specifications, item delivered has a different material | Covers product defects/malfunction, usually part of a product purchased from a seller or manufacturer | Covers accidental or liquid damage - offered as an optional protection plan in Shopee |
Description | Guaranteed return and refund before the end of Shopee Guarantee period | Replacement / repair | Get up to 100% of the merchandise value for your Shopee purchase in case of post-purchase accidental damage |
Terms associated with the service | Protection Upon delivery/receipt of order Return / refund Easy, safe, and worry-free shopping | Replacement or repair Maintenance | Accidental physical or liquid damage Post-purchase Cash compensation Repair cost 12 months of coverage |
