Shopee Guarantee | Warranty | Product Protection | |
Scope | Item not received, item defective and/or damaged on delivery, seller delivered an item with the wrong specifications, item delivered has a different material | Covers product defects/malfunction, usually part of a product purchased from a seller or manufacturer | Covers accidental or liquid damage - offered as an optional protection plan in Shopee |
Description | Guaranteed return and refund before the end of Shopee Guarantee period | Replacement / repair | Get up to 100% of the merchandise value for your Shopee purchase in case of post-purchase accidental damage |
Terms associated with the service | Protection Upon delivery/receipt of order Return / refund Easy, safe, and worry-free shopping | Replacement or repair Maintenance | Accidental physical or liquid damage Post-purchase Cash compensation Repair cost 12 months of coverage |