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After purchasing the protection service for your eligible item, you will receive an email confirmation which serves as your e-certificate.

Also, you can find the e-certificate by: How do I find my policy within the App?

If you did not receive your e-certificate for Electronics Protection, you may contact Shopee’s partner Igloo through the following channels:

Phone: +65 69205134

Email: cs.sg@iglooinsure.com

Customer Service Hours: 10 am to 5 pm on weekdays, except for public holidays

Address: AXINAN PTE LTD, 4 Robinson Road, #08-01 The House of Eden, Singapore 048543

If you did not receive your e-certificate for Gadget Protection, you may contact Shopee's partner XCover.com through the following channels:

Email: claims@covergenius.com

Customer Service Hours: 24 hours on weekdays, except for public holidays

Address: XCover.com, a trading name registered with Covergenius Singapore Pte Ltd

8 Cross Street, #24-03/04, Manulife Tower, Singapore 048424

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