After purchasing the protection service for your eligible item, you will receive an email confirmation which serves as your e-certificate.
Also, you can find the e-certificate by: How do I find my policy within the App?
If you did not receive your e-certificate for Electronics Protection, you may contact Shopee’s partner Igloo through the following channels:
Phone: +65 69205134
Email: cs.sg@iglooinsure.com
Customer Service Hours: 10 am to 5 pm on weekdays, except for public holidays
Address: AXINAN PTE LTD, 4 Robinson Road, #08-01 The House of Eden, Singapore 048543
If you did not receive your e-certificate for Gadget Protection, you may contact Shopee's partner XCover.com through the following channels:
Email: claims@covergenius.com
Customer Service Hours: 24 hours on weekdays, except for public holidays
Address: XCover.com, a trading name registered with Covergenius Singapore Pte Ltd
8 Cross Street, #24-03/04, Manulife Tower, Singapore 048424