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[Account Safety] What should I do if I cannot complete the verification puzzle during sign up/login?

If you have having trouble completing the verification puzzle, do:

  • Try again and match the puzzle piece as closely as possible using the slider.

  • Select the refresh icon to generate a new puzzle and try again.

 

Generating new captcha verification puzzle on Shopee App


If the problem persists, contact Shopee Customer Service for assistance.

 

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