To keep your Shopee account secure, protect your personal information and transact safely by following these guidelines:
1. Never share your account password, One-Time Password (OTP), and ShopeePay PIN number
These are confidential information that should not be given to anyone, including family and friends. Account password and OTP are usually used for verification purposes for certain actions, such as changing account information.
2. Set a strong password and ShopeePay PIN number
A unique password and ShopeePay PIN number will help to keep your account secure. Changing them periodically also provides an additional layer of security.
A strong password would:
For both password and ShopeePay PIN number, ensure that you:
3. Access your Shopee account and transact only via the official Shopee App/Website
Always double check links and ensure that they belong to our official Shopee website at https://shopee.sg. Never trust anyone who directs you to make transactions outside the official Shopee platforms.
4. Keep your account information up to date
Ensure your account information, such as phone number and email address, are up to date. This is important as you will receive important information, such as One-Time Password (OTP), and updates from Shopee via your phone number/email.