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Returns & Refunds

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[Shopee Coins] How will my Shopee Coins be refunded for an order that is cancelled/returned/refunded?

For cancelled orders

Shopee coins will be automatically refunded to your Coins wallet within 24 to 48 hours. 


You may check your Coins transaction history by selecting My Shopee Coins via the Me tab on Shopee App > Select the > icon > View all transaction history to verify your refund.


Checking Shopee Coins transaction history on Shopee App


For return/refund orders

Your Shopee Coins will only be refunded if your return/refund request has been approved for a full refund. You will not be eligible for Shopee Coins refund if your refund amount has been adjusted (i.e. you will be receiving a partial refund amount).


If your request was disputed by the seller, Shopee will investigate closely and come to a fair resolution for both parties. Where applicable, Shopee Coins will only be credited once the dispute case has been resolved.

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