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Refunds will be initiated within 24 hours of receiving successful return/refund requests. The time it takes to process your refund will depend on the payment method used for your order. To help you understand how long it might take, please refer to the table below:-

⚠️Note

(i) For refund credited to ShopeePay:

1. If you have yet to set up ShopeePay, you will be prompted to do so within 72 hours.
2. If you did not set up ShopeePay after 72 hours, you will be prompted to add a bank account to receive your refund. Your refund will be credited to your bank account within 1 to 3 working days.
3. The refund amount then can be used for future purchases or to be withdrawn.

(ii) Instalment payment plan (IPP):

1. If a partial refund was approved for orders made using Instalment payment plan, the refund will be credited to your ShopeePay account within 24 hours.

1. ShopeePay

The refund will be credited to your ShopeePay account within 24 hours. You can use it for future purchases.

2. PayNow

The refund will be credited to your ShopeePay account within 24 hours.

3. eGIRO (Linked Bank Account)

The refund will be credited to your ShopeePay account within 24 hours.

4. DBS PayLah!

The refund will be credited to your PayLah! wallet within 24 hours.

5. SPayLater

1. Bill has been charged

The refunded amount will be first used to offset your SPayLater’s outstanding balance and any excess amount will then be credited to your ShopeePay.

1. Bill yet to be charged

The amount will be credited back to your SPayLater’s available balance within 24 hours.

6. Credit Card / Debit Card / GooglePay / Apple Pay

The refund will be credited to the card used within 7-14 working days (depending on the card-issuing bank)

7. Instalment payment plan (IPP)

1. Full Refund The refund will be credited to the card used within 7-14 working days (depending on the card-issuing bank).
2. Partial Refund The refund will be credited to your ShopeePay account within 24 hours.