Refunds will be initiated within 24 hours of receiving successful return/refund requests. The time it takes to process your refund will depend on the payment method used for your order. To help you understand how long it might take, please refer to the table below:-
Payment Method | Refund Destination | Refund timeline |
ShopeePay | ShopeePay | Within 24 hours |
PayNow | ShopeePay (i) | Within 24 hours |
eGIRO | ShopeePay (i) | Within 24 hours |
DBS Paylah | DBS Paylah | Within 24 hours |
SPayLater | SPayLater | Within 24 hours |
Credit/Debit Cards | Credit Card | 7 - 14 working days |
GooglePay | Credit Card | 7 - 14 working days |
Apple Pay | Credit Card | 7 - 14 working days |
Instalment payment plan (IPP) | ||
Refund decision | Refund Destination | Refund timeline |
Full Refund | Credit Card | 7 - 14 working days |
Partial Refund (ii) | ShopeePay | Within 24 hours |
⚠️Note
(i) For refund credited to ShopeePay:
(ii) Instalment payment plan (IPP):
1. ShopeePay
The refund will be credited to your ShopeePay account within 24 hours. You can use it for future purchases.
2. PayNow
The refund will be credited to your ShopeePay account within 24 hours.
3. eGIRO (Linked Bank Account)
The refund will be credited to your ShopeePay account within 24 hours.
4. DBS PayLah!
The refund will be credited to your PayLah! wallet within 24 hours.
5. SPayLater
The refunded amount will be first used to offset your SPayLater’s outstanding balance and any excess amount will then be credited to your ShopeePay.
The amount will be credited back to your SPayLater’s available balance within 24 hours.
6. Credit Card / Debit Card / GooglePay / Apple Pay
The refund will be credited to the card used within 7-14 working days (depending on the card-issuing bank)
7. Instalment payment plan (IPP)