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Returns & Refunds

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[Shipping Returns] How do I pack my parcel for return/refund?

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You should pack the product(s) for return/refund securely in their original packaging, such as a cardboard box or polymailer with bubble wrap, to protect them from any damage when they are shipped back to the seller/Shopee Warehouse. If the original packaging is damaged, you may use your own packaging for the return parcel. 

For fragile items, you’re encouraged to use a “This side up”, “Fragile”, or “Handle with care” sticker as an additional reminder to the courier to handle your parcel with caution.  

Packing guidelines for return parcels to sellers or Shopee


Ensure that product(s) are returned in the original received condition, completed with all the original inclusions. Examples of such inclusions are: 

  1. Original brand packaging
  2. Free gifts
  3. Warranties
  4. Tags
  5. Manuals
  6. All the accessories provided with the product

To help us process your return faster, you may include a note within the parcel with the following information:

  1. Your Shopee username
  2. Order ID 
  3. Description of return reason (e.g. how is the product damaged, malfunctioning, or different from what you ordered) 

⚠️ Note

  1. If your return parcel is not packed according to the provided guidelines, our logistics partner reserves the right to reject it.
  2. Shopee will not be liable for any damage caused to your return parcel due to improper packaging.
  3. Please take into account that your parcel may go through multiple touch-points during delivery (e.g. loading, unloading, sorting) and they should be adequately packaged to withstand the entire delivery cycle.
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