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Returns & Refunds

Raising requests

[Vouchers] Will my voucher be reinstated if my order is cancelled or returned/refunded?

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Your vouchers (e.g. Cashback vouchers, Shopee discount vouchers, Shop discount vouchers, Free Shipping vouchers) will be automatically reinstated once your order cancellation request is approved, provided that the following conditions are met:

  1. The voucher is still within the validity period for use.
  2. The voucher was applied to one order only.

⚠️ Note

For returned/refunded orders, please contact Shopee Customer Service to request for voucher reinstatement.

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