Hi, how can we help?

Returns & Refunds

Disputes
Resolution
Raising requests

[Shipping Fee] Will the shipping fee I paid be refunded if my order is returned/refunded?

Learn more


The initial shipping fee that you paid for an order will be refunded to you if the following conditions are met:

  1. Your return/refund request is for all products purchased from the same seller.
  2. Your return/refund request is approved.

 

If you are requesting for a partial return of products purchased from one seller (e.g. 1 out of 2 products ordered, 2 out of 5 products ordered), you will not be eligible for shipping fee refund.

Was this article helpful?
Yes
No