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Returns & Refunds

Raising requests

[Return Refund] How does Shopee help to resolve returns/refunds?

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Shopee will step in to mediate the situation when buyers and sellers are unable to reach an agreement for a return/refund. Our agents will examine the case and evidence provided closely to reach a fair solution. 


During the investigation, our agents may sometimes require buyers and sellers to provide further supporting documents within a specified time limit, so that they can better assess the case. After the supporting documents are received, Shopee will aim to resolve the issue within 3 to 5 working days.


We encourage buyers and sellers to communicate with each other directly to resolve any issues before raising a dispute.


⚠️ Note

Ensure that your email address provided is accurate, as Shopee may contact you via email regarding your return/refund request. 

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