Hi, how can we help?

There are two types of sub-wallets in ShopeePay which are Transferable and Non-transferable balances.

1. The Transferable balance includes top-ups from PayNow, eGiro and local debit cards, Transfers and Angbao received from other Shopeepay users, and Refunds for previously made payments that were paid by payment channels other than Shopeepay wallet.
2. The Non-transferable balance includes top-ups from credit card, foreign debit cards and cashback.
3. Only Transferable balances are withdrawable.

Transferable Balance

Please ensure that you have added a bank account to your ShopeePay account, then you can proceed with self withdrawal from the Transferable Balance by selecting Transfer to Bank > Add / Select existing bank account > Fill in withdrawal amount > Select Next > Select Transfer Now > Enter your ShopeePay PIN number.