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[ShopeePay] How do I withdraw funds from ShopeePay?

You can withdraw funds from your Refund sub-wallet on the ShopeePay page if you have already added a bank account to your ShopeePay account


The Deposit sub-wallet stores your top-up funds and any transfers from your contacts, while the Refunds sub-wallet stores refunds from orders paid via PayNow.


To make a withdrawal, select Withdrawal > select bank account > fill in withdrawal amount > Next > Confirm > enter your ShopeePay PIN.


Withdrawing ShopeePay funds to your bank account


Withdrawals cannot be cancelled once confirmed.



  • If you need to withdraw from the Deposit sub-wallet, contact Shopee Customer Service.  Withdrawals are subject to approval by Shopee. 

  • You can submit your withdrawal on the weekends/ public holidays but note that it will take 1-3 working days to be processed.

  • You can withdraw funds without verifying your identity

  • The minimum amount for withdrawal is $1.00. 

  • You can review your withdrawal details under Last Transactions.


Troubleshooting ShopeePay withdrawals

  • If you see a pop-up message regarding the addition of a Verified bank account, refresh your Shopee App and check your added bank account details again.

  • If you don't receive your funds within the 1-3 working days, it may be due to these reasons:

    • Your bank account data is incorrect. Your ShopeePay funds withdrawal will be paused and you'll be notified to remove the incorrect bank account details and add the correct one.

    • You have made a transfer to the wrong bank account. If it is a non-existent account, the withdrawal will be cancelled. However, if it goes to an existing account, but the wrong recipient, you'll have to contact your bank to retrieve the funds.

  • If none of the above applies to you, contact Shopee Customer Service.

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