Hi, how can we help?

You might have received a bill for full payment because the application to pay by credit card instalment is still being processed. It usually takes up to 14 working days to process a new credit card instalment payment.

To confirm if your credit card instalment payment is being processed, you should check that Credit Card Instalment was selected as your payment method.  

Access this by going to the Me tab > View Purchase History > select the relevant order > View Payment Method on the Order Details page.

Depending on when you received your bill, you should take one of these actions:

1. Within the processing period of 14 working days.

If your bill payment due date is earlier than 14 working days from the date of purchase, pay the minimum amount due for the month. Your bill should reflect the credit card instalment payment the next month.  

1. After the processing period of 14 working days.

If your bill was dated later than 14 working days after your date of purchase, contact Shopee Customer Service for clarification.