Hi, how can we help?

If your Shopee e-voucher is invalid or fully redeemed, here’s what you can do:

E-vouchers for e-merchants (e.g. Grab, Foodpanda, ComfortDelGro, etc.)

If you encounter an error message, such as “Invalid” or “Fully redeemed” when the e-voucher code is applied in the merchant's app or website: 

• Contact the merchant’s customer service to find out why the error is shown. 

• After you have been informed of the reason for the error, contact Shopee Customer Service for further assistance.

E-vouchers for offline merchants (e.g. BreadTalk, Toast Box, LiHO Tea, etc.)

If you experience any error when attempting to redeem the e-voucher at the merchant’s outlet, contact Shopee Customer Service for assistance.