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How do I get an Order Confirmation Email for my orders?

An Order Confirmation Email is a document acknowledging that payment has been made for your order. While Shopee does not provide an official receipt or invoice, you can refer to the following documents as proof of purchase, based on the payment method used for your order as shown in the table below : 


Payment Method

Automated Order Confirmation Email

Can an Order Confirmation Email be requested?

ShopeePay

No

Yes

PayNow

No

No

eGIRO

No

No

DBS Paylah

No

No

SPayLater

No

No

Credit/debit cards

Yes

Yes

GooglePay

No

No

Instalment payment plan (IPP)

No

No

You need to have an email address added to your Shopee account and email notifications enabled. 

  1. You will receive an Order Confirmation Email within 24 hours after successfully placing your order if your order is paid using Credit/debit cards.
  2. The Order Confirmation Email is automatically sent to your Shopee-verified email address, kindly check your spam folder if you do not see it in your inbox.
  3. To opt out from receiving the automated e-receipts, you can disable email notifications
  4. If an order is still on To Pay status, you will not receive an Order Confirmation Email. 

For other payment methods, please refer to your transaction history as reference.

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