You can get a refund if you paid more than required, such as in these situations:
Before requesting for a refund, you may want to try troubleshooting to resolve the above mentioned issues.
Here are 2 ways you can get your refund if troubleshooting fails:
1. All relevant Transaction IDs
2. Evidence from the ShopeePay merchant indicating the actual amount required and the amount they received
It will be refunded to your Refunds sub-wallet immediately.
It is possible for the refund to be deposited into your bank account if the amount has exceeded your ShopeePay balance limit. This can happen if you topped up your balance and proceeded with multiple wrong payments.