We understand that sometimes orders can get cancelled and refunds need to be processed. In such situations, we make sure to initiate refunds immediately. However, the refund timeline can vary depending on the payment method used for your order. To help you better understand the timelines, please refer to the table below:-
Payment Method | Refund Destination | Refund timeline |
ShopeePay | ShopeePay | Within 24 hours |
PayNow | ShopeePay (i) | Within 24 hours |
eGIRO | ShopeePay (i) | Within 24 hours |
DBS Paylah | DBS Paylah | Within 24 hours |
SPayLater | SPayLater | The amount will be credited back to your SPayLater’s available balance within 24 hours. |
Credit/Debit Cards/Instalment payment plan (IPP) | Credit Card | 7 - 14 working days |
GooglePay | Credit Card | 7 - 14 working days |
You can expect to receive in-app notifications and email updates once your refund has been processed. To check for these notifications, simply head to the Order Updates section under the Notifications tab on the Shopee App.
⚠️Note
(i) For refund credited to ShopeePay: