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[ShopeePay] How do I disable my ShopeePay account temporarily if I lose my phone?

If your phone is lost or stolen, you can disable your ShopeePay account temporarily by contacting our customer support.


If possible, you should also change your Shopee account password immediately via desktop or a trusted contact's mobile phone.



  1. To verify that it's you requesting for your ShopeePay account to be disabled, we'll check against your submitted verification details. However, if you do not have sufficient details saved within your Shopee account, we may be unable to proceed with your request.
  2. To reactivate your ShopeePay account later, please contact our customer support team via live chat
  3. To reach out to our live agent, you can go to the Me tab > Chat with Shopee
  4. Your account will be reactivated in 3 working days upon review.
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