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You can verify your ShopeePay account by uploading your identification documents (e.g. NRIC/Passport or permit) on Shopee App or verify your identity via SingPass

Go to the Me tab > Select ShopeePay > Select ⚙ Setting icon> Select Identity Verification > Fill in the necessary details

If you verify via SingPass, you do not need to upload your proof of identification documents manually and your ShopeePay account will be verified within 1 working day. However, if you choose to upload your proof of identification documents manually, your ShopeePay account might take 1 to 2 working days to be verified.

Benefits of verifying your ShopeePay account

By adding your identification card (IC) details, you’ll be able to access more ShopeePay functions, including upgrading your ShopeePay e-wallet to ShopeePay PLUS. You can use the ShopeePay PLUS e-wallet to pay for transactions up to SGD 5,000, as long as you have sufficient funds within your account.

⚠️Note

1. Fill in the details as shown on your identification document.
2. Submit clear images of your identification document and face to help speed up the verification process.
3. If your identification document is damaged, you can submit images of other proof of identification such as your driver’s license. Approval of additional proof is subject to Shopee’s discretion.

You'll receive a notification in your Shopee App informing you of the results. If your submission is rejected, you can try again based on the reason in the notification.