You can contact Shopee Customer Service via these 3 methods:
1. Customer Service hotline
Call our customer service agents at 6206 6610 for a verbal enquiry.
The Customer Service hotline is available from Mondays to Sundays (including Public Holidays), 8am to 10pm.
2. Feedback form
Access the feedback form on Shopee App by selecting Me > Help Centre > E-mail (scroll to the bottom of the page).
You can also access the feedback form via the Shopee Help Centre website.
3. Live agent chat
To chat with our live agents, go to the Me tab > Chat with Shopee.
As it may take a while for live agents to respond, you can send key words or phrases related to your issue within the chat. Our chatbot assistant Sophie will suggest relevant articles to help you resolve your issue.
An example of a key phrase would be “damaged orders”.
Live agents are available from Mondays to Sundays (including Public Holidays), 8am to 2am.
Premium live agents for Platinum tier Shopee users are available from Mondays to Sundays (including Public Holidays), 8am to 10pm. If you’re a premium user, you can reach our live agents by going to the Me tab > Chat with Shopee > select Chat with Live Agent.