logo
Shopee SG Help Center
Shopee Policies

Hi, how can we help?

Returns & Refunds

Disputes
Resolution
Raising requests

[Shopee Mall Return] Shopee Mall Returns & Refunds related

Learn more


Do refer to the articles below for all Shopee Mall Return/Refund queries.

  1. [Shopee Mall Return] Can I request for an exchange for a Shopee Mall product I purchased?
  2. [Shopee Mall Return] What is Shopee's 15 Days Return Policy?
  3. [Shopee Mall Return] What should I do if I received my order but it is damaged beyond return?
  4. [Shopee Mall Return] What kind of products are not returnable due to change of mind?
  5. [Shopee Mall] How to request a Return/Refund for incomplete or missing items?
  6. [Shopee Mall] How to request a Return/Refund for wrong, damaged, faulty or change of mind items?
  7. [Shopee Mall Return] Where is the nearest Singpost POPstation?
  8. [Shopee Mall] What should I do if my purchase is too bulky to be returned via SingPost POPStation?
  9. [Shopee Mall Return] How long is the Quality Check (QC) process for returned products?
  10. [Shopee Mall Return] What criteria does Shopee use to check returned products?
  11. [Shopee Mall Return] What is the return address for Shopee Warehouse
  12. [Shopee Mall Return] How long will it take for me to receive my refund?
  13. [Shopee Mall Return] Will my voucher be refunded if I request a return/refund for my order?
  14. [Shipping Returns] Will the shipping costs for my return parcel be covered by Shopee?
  15. [Shipping Returns] How do I track my return parcel?
  16. [Shipping Returns] How do I pack my parcel for return/refund?
  17. [Shipping Returns] How do I get a return label for my parcel?
  18. [Shipping Returns] How do I ship my parcel for return/refund?
  19. [Shipping Returns] How do I arrange pickup with ZTO Asia for the return of bulky items?
Was this article helpful?
Yes
No
Related Articles
[Shopee Mall Return] Where is the the nearest Singpost POPstation?
[Shopee Mall] What should I do if my purchase is too bulky to be returned via SingPost POPStation?
[Shopee Mall Return] How long is the Quality Check (QC) process for returned products?
Do You Have Any Other Questions?
Call
6562066610
Mon - Sun 8am - 6pm
Email
Email
© 2020 Seagroup. All Rights Reserved.
Shopee Policy
Service Requirement
Privacy Policy