Hi, how can we help?

There have been reports regarding individuals receiving calls, emails and text messages from fraudsters impersonating SingPost, asking for personal information (e.g. full name, bank account details, etc.) and requesting monetary transfers for parcel release. 

It is important to note that:

• Even if the email or text message you received contains the SingPost name or logo, please do not reply to it or click on any hyperlink in it.

• If SingPost is unable to deliver a parcel to you, you will receive a physical Non-Delivery Advice to collect the item from a Post Office or POPStation.

To assess the legitimacy of calls, emails and text messages:

• SingPost does not initiate automated voice calls.

• Primary language of SingPost communication is English.

• SingPost’s official email addresses end with “@singpost.com”.

• SingPost will not send emails from personal accounts such as Hotmail, Gmail, or other email domains.

• SingPost does not send text messages for prize claims and surveys.

If you suspect that you have received a scam call, email or text message from SingPost, you can call the SingPost hotline at 1605.

For more information about various types of scams and how to avoid falling victim, visit the links below:

• SingPost

• National Crime Prevention Council’s Scam Alert

• Singapore Police Force

• SingCERT

• Monetary Authority of Singapore

• Microsoft Security Help & Learning

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