Hi, how can we help?

To claim for lost or damaged orders under J&T Express, you must raise a return/refund request before Shopee Guarantee ends and provide all the supporting evidence listed below:

You will be able to claim up to a maximum of $200, depending on your case. The claim must be made within 30 days from the date of delivery.

For claims of lost orders:

• If the signature on the J&T Express tracking site does not belong to you, please proceed to raise a return/refund request.

• Select the reason code “Did not receive the order” and indicate under the remark that "the signature doesn't belong to me".

For claims of damaged orders:

• If the evidence provided is insufficient, our team will contact you to request for more supporting evidence.

• Please note that we will close the investigation and will not be liable for the damages if we do not receive any response within 2 working days after submission.

If you require further assistance, contact our Customer Service Team through Chat with Shopee via the Me tab on Shopee App.

 

Related Articles

[Return Refund] How do I raise a return/refund request?