For Shopee Mall orders, once you have raised your Return Request, you will be required to ship the order to our Shopee Warehouse.
However, we understand that it would be difficult to return your order to our Shopee Warehouse if the received parcel is badly damaged (e.g. shattered glass, soaking wet packages, badly cracked furniture, etc.).
For such situations, kindly follow the steps below:
Do make sure the internal/external packaging used for the order is photographed. This would be helpful in claiming compensation from the courier company. Some examples of the supporting pictures are as below:
You may submit our Customer Service form with Return & Refunds as the enquiry type and fill in the details required. Under Description, provide us with your Return ID and a short summary of your return request (e.g. shattered glass), and upload the supporting documents mentioned above. Our agents will assist you with your return request.
You may keep the products until there is further update our agents on the next steps and once your request is closed.