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The purpose of One-Time-Password (OTP) is to ensure a smooth delivery of parcels to buyers IF they are not at the delivery address at the time. 

J&T Express’s personnel will try to contact the buyer if permission is granted to leave the parcel in the riser, door gap, shoes cabinet or etc. In order to leave the parcel in a safe place, the recipient is required to provide a 4-digit One-Time Password (OTP) to the personnel provided by J&T Express. 

The buyer will receive a message from J&T via text message or SMS which will include the 4-digits One-Time-Password (OTP).

By providing the 4-digits One-Time-Password (OTP) to the personnel, the buyer has authorized the personnel to leave the parcel at a spot.

Important Notes: 

**Shopee and J&T Express will not be liable for any lost claims in cases where the buyer provided the code to the driver.**

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