1. The Shopee Rewards Loyalty program offers 4 membership tiers as follows: "Classic”, “Silver”, “Gold” and “Platinum".
2. Shopee Rewards members must fulfill both qualifying criteria of minimum orders and minimum spend (in SGD) during the 6-month qualifying period to earn qualifying points for the respective membership tiers.
3. Shopee reserves the right to hold the issuance of qualifying points earned until the qualifying transactions, including payment and delivery, are complete. Qualifying points will only be earned from completed orders (orders received) and related spend from selected shops.
4. There will strictly be no qualifying points earned from returned, refunded, or cancelled orders.
5. Qualifying points cannot be earned from transactions on Digital Products and from transactions in the following shops:
6. Qualifying points earned between 1 January to 30 June (both dates inclusive) in a calendar year shall qualify you for the applicable membership tier from 1 July to 31 December (both dates inclusive) of that same calendar year.
7. Qualifying points earned between 1 July to 31 December (both dates inclusive) in a calendar year shall qualify you for the applicable membership tier from 1 January to 30 June (both dates inclusive) in the next calendar year.
8. Upon expiration of your membership tenure in a particular tier and if you have not earned sufficient qualifying points to be retained in that tier, you shall be downgraded to the relevant membership tier.
9. The Shopee Rewards membership is non-transferable and shall be for personal use of the Shopee user only.
1. The tier eligibility period are broken into 2 time periods: [1 January – 30 June] and [1 July - 31 December).
2. The total points earned before the end of each period (30 June) or [31 December] will determine your tier for that period and the next period (6 months after current period). Here are some examples of tier eligibility:
1. Rewards must be used within their applicable validity period (Dates are clearly indicated on the awarded vouchers)
2. There will strictly be no extension of validity period for any Rewards.
3. Rewards are not redeemable for any cash nor are they exchangeable for other Rewards under any circumstances.
4. Rewards cannot be sold, resold, exchanged, or transferred for value under any circumstances.
5. Rewards shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.
6. Shopee retains the right to reject any Reward that has been tampered with or found in any way unacceptable or remove privilege or usage if deemed to have been linked to fraudulent activities.
7. Shopee is not responsible for any accidental usage or cancellation of Rewards, and no replacement will be provided in these circumstances.
GENERAL TERMS & CONDITIONS
1. Shopee may suspend the calculation and accrual of qualifying points to rectify any errors in calculation or adjust the calculation as it reasonable deems fit without any prior notice or reason.
2. Fraud, abuse of redemptions or any dishonest activities related to the Shopee Rewards loyalty program may result in the forfeiture of accumulated qualifying points and tier Rewards as well as, demotion of your membership tier, cancellation of your membership in the Shopee Rewards loyalty program, or termination of your account.
3. To the extent as permitted by applicable laws, Shopee reserves the right at any time to change the following terms with prior notice to you at its sole discretion: