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[Account Safety] What should I do if I am notified of unknown critical account information changes or login attempts?

If you receive an in-app notification or email about critical information changes for your account or new login attempts that were not made by you, take the following steps immediately:

  1. Change your account password and ShopeePay PIN number.
  2. Contact Shopee Customer Service for assistance.


You might receive such alerts when:

  1. Changes are made to important details of your Shopee account, such as password, phone number, and email address.
  2. You log in for the first time on a new device, browser, or location.
  3. You log in while using your browser’s incognito or private browsing mode.
  4. You log in after clearing your browser’s cookies.
  5. Someone else is trying to access your account.

If the changes were made by you, no action is required. Otherwise, please contact Shopee Customer Service for assistance to secure your account.

⚠️ Note

To help keep your account safe, Shopee will notify you of any changes in critical account information and any login activity from your account that originates from an unrecognized device or location. This lets you take immediate action if someone else is accessing your account.

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