Hi, how can we help?

1. Select ShopeePay Wallet on the homepage

2. Select Top Up > Input payment amount 

3. Select Payment to view payment methods 

4. Select PayNow and Confirm

5. Select Pay Now to generate a Unique PayNow QR Code 

6. Follow instructions on screen to top up.

⚠️ Notes

• PayNow QR code is unique to each transaction and can be found in your Shopee App when you opt to top up your ShopeePay balance via PayNow.

• You should generate a unique PayNow QR code for every subsequent top-up. 

• The top-up QR code will expire in 6 hours.

• All existing pre-saved PayNow top-up QR codes saved will be invalid, and can no longer be used.

• Balance limits:

• • Verified Accounts: Up to SGD 5,000 (You can top up a balance of up to SGD 5,000)

• • Unverified Accounts: Up to SGD 1,000 (You can top up a balance of up to SGD 1,000) 

You can also top up your ShopeePay using PayNow on the following platforms:

• DBS Pay-Lah / POSB

• OCBC Pay Anyone!

• UOB Mighty

• Additional platforms: Bank of China, CIMB Bank, Citibank, HSBC, Industrial and Commercial Bank of China, Maybank, Standard Chartered Bank, GooglePay, LiquidPay, Xfers and Singtel Dash.

Troubleshooting:

• Your ShopeePay balance should reflect the top-up amount immediately after payment is verified, but there may be short delays.

• If your top-up amount is not reflected and your card/bank account balance has already been deducted, try basic troubleshooting steps like refreshing your Shopee app or killing the app and opening it again.

• If you don't see your topped-up balance reflected within 24 hours, you can contact our Live agent via the chat feature on the Shopee App with the following details:

  1. Screenshot of the ShopeePay transaction.

  2. Screenshot of the transaction details from your card showing the last 4 digits/bank statement or PayNow transaction history.

  3. Transaction ID (You can find it by selecting the failed Top-up transaction under Last Transactions > COPY)

• Failed PayNow top-up amounts will be refunded to your original payment method within 1 working day.