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To use PayNow as your payment method, select Payment Option > Select PayNow > Select Confirm > Follow the instructions on scanning the QR code.

⚠️ Note

You would have to save or take a screenshot of the QR code and upload the QR code via PayNow on your preferred Banking App.

Once the payment is successful, a payment confirmation will pop up stating Payment Successful.

⚠️ Note

1. If your order is not reflected and your card/bank account balance has already been deducted, refer to the section below.
2. You may try the Basic troubleshooting steps like refreshing your Shopee App, or closing the app and opening it again to check if it has been reflected correctly.
3. If your order is still not reflected after troubleshooting, please contact our customer support team via Live Chat along with the details below:-
4. Screenshot of the PayNow transaction
5. Screenshot of the transaction details from your card showing the last 4 digits, or bank statement, or PayNow transaction history
6. To reach out to our live agent, you can go to the Me tab > Chat with Shopee
7. You can check the status of your orders via My Purchases in the Me tab on the Shopee App. 
8. If the order is refunded, the refund will be reflected in your ShopeePay account within 24 hours.