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[Order Tracking] What should I do if I have not received my order after the Estimated Delivery Date?

If you have not received your order by the Estimated Delivery Date, there are three actions you can take:

 

1. Raise a refund request.

To submit a return/refund request, go to Me tab on Shopee App > Select To Receive > Select Order > Select Return/Refund >  Select Reason as I didn’t receive my items > Select Parcel not delivered > Select Confirm > Provide other necessary details > Select Submit.

Once your request has been submitted, Shopee will conduct an investigation and provide a response.

 

2. Contact the logistics partner 

You can check the shipment status of your order directly with the logistics partner.

 

For orders shipped using non-Shopee Supported Logistics, you may contact the seller directly instead. If the seller is unresponsive, you can raise a refund request.

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